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Your Data Use Explained Clearly

The Privacy Policy explains how account checks, wallet activity through Touch 'n Go, GrabPay, Boost dan FPX, game-session records for Power Blackjack, Aviator and Football Studio, and support…

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CONTACT PATHS

Reach Us About Privacy Requests

Privacy questions should reach the right desk, not disappear inside general chat. Use the channels below when you want to correct account details, ask how a record is used, or request access to data linked with your account. We may need to confirm your identity before sharing or changing records, because privacy requests can expose sensitive wallet and login data.

Team online

Live chat privacy queue

Open chat from your account and ask for the privacy queue. We will confirm basic account details before discussing wallet records, login events, device data, or any support transcript linked with your profile.

Email request trail

Send privacy questions through the email address shown inside your account centre. Include your username, registered mobile number, and the record you want checked so we can route the case correctly.

Account centre form

Use the account form when you want to update contact details, correct a spelling error, or ask about retained records. Form requests create a dated trail for privacy follow-up.

DATA PRACTICE

How We Handle Your Records

Our privacy work is tied to real account events: sign-in checks, wallet movement, game-session logs, support cases, and device signals used to protect access.

Account identity data

When you open an account, we collect details such as name, mobile number, email, username, and verification records. These details help us connect the account to you and handle account recovery securely.

Wallet and payment records

Wallet logs may show method, timestamp, value, status, and reference codes for Touch 'n Go, GrabPay, Boost dan FPX. We use those records to confirm transactions and answer payment-related privacy questions.

Game-session activity

Sessions in Power Blackjack, Titans Rage, Football Studio, Aviator, Thunder Fishing, and Wild Fireworks can create activity logs. These records help reconcile balances, diagnose errors, and respond to account enquiries.

Cookies and device signals

Cookies and device data may record browser type, session length, language setting, and security signals. You can adjust browser controls, but some cookies are needed for login and account protection.

Retention and deletion

We keep records only for service, legal, security, dispute, and accounting needs. When a record is no longer required, we delete it, anonymise it, or separate it from active account access.

Request handling

You may ask to access, correct, or update personal data connected with your account. We check identity first, then reply through the account channel or email route used for the request.

Privacy Policy Questions Answered

These answers explain how the Privacy Policy applies when you create an account, use the wallet, enter game rooms, or contact support. They are written for Malaysia account holders in plain language. If your request involves sensitive records, we may ask extra identity questions before taking action.

We collect account details, contact data, login records, wallet activity, device signals, game-session logs, and support messages. The exact records depend on how you use the account and which features you access.

Payment-related data helps us match wallet entries to Touch 'n Go, GrabPay, Boost dan FPX activity, check transaction status, resolve disputes, and meet record duties. We keep only the relevant transaction details.

Yes. Send a request through live chat, the account form, or the listed email route. We may ask you to verify identity before changing mobile number, email, name spelling, or other profile records.

Cookies help keep your session active, remember language settings, measure page errors, and detect risky login patterns. Some browser controls can limit cookies, but account access may not work properly without essential ones.

Only staff and service vendors with a work reason may access relevant records. This can include support, payment processing, hosting, security checks, and analytics tasks, with access limited to the task involved.

Retention depends on the record type and the reason it is needed. Wallet records, support cases, security logs, and account verification data may be kept for legal, dispute, accounting, or safety purposes.

Use the privacy queue in chat, the account centre form, or the email route shown after login. Tell us which record you mean, then complete identity checks so we can respond safely.

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